Customer Relationship Management Systems
Suite of guides to accompany the CRMS of a major financial services organization
Finance
Edited documents and provided consultants to develop Online Help for the flagship product of a global financial services provider.
Logistics
User Manual for a product that tracks goods shipments across various global locations and alerts users of the status of the shipment they are seeking.
Business Intelligence and Analytics
User’s Guides, Administrator’s Guides, Report Libraries, and presentations for a BI product in the banking vertical. Product helps to extract and transform raw data generated by banks into reports and dashboards. This information can be further used to make strategic decisions.
Data Warehousing
Created User’s Guides, Administrator’s Guides, case studies, and brochures for a data-warehousing product. The product helps organizations amalgamate information lying in several locations and databases to result in output that shows accurate information.
ERP
Suite of guides for a manufacturing company in-house ERP system. User’s Guides for: QMS, Shop Capacity Planning, BOM, Material Requirement Planning, Trading, Customer Order Processing, Inventory, Purchases, and Financial Accounting.
Healthcare
Administrator’s Guides and Training Guides for a Healthcare product that manages patient data and serves as a common platform for nurses, supervisors, and patients.
Employee Verification
User's Guide for personnel in different roles in the employee verification process. An Administrator's Guide for persons managing the process was also created.
Telecom
Administrator’s Guides and User’s Guides for a product that helps service providers offer content-based services to users of cell phones and track monthly service usage for billing purposes.
Network Security
Entire documentation set for a network security product. Online Help for a global provider of network testing and monitoring software.
Performance Appraisal Systems
User documentation and online Help for software that enabled a corporate vision to be separated into areas of focus for different departments and measured employee performance based on department goals.
Sales and Marketing
User’s Guides and Online Help for a product that allows customers to model, automate, monitor, and optimize their businesses.
