I began writing this on December 31, 2021 when I realized that the Write Concept team had been working from home for over 600 days. So this is how it played out for us. Around March 12, 2020, I happened to be out of town when I received an email from the management of the co-working office space, we were operating o...
Good user experience (UX) design is simple, easy to use and personalized. The aim is to make a user's interaction with a product enjoyable and any deficiencies are captured through usability tests throughout the product lifecycle. UX documentation needs to cover every phase of the UX design cycle, starting from resear...
A new year--2021--has begun, and what better time to get back to the basics of our work...so here goes. After the rather cryptic title, it is necessary to clarify that the connection referred to is between the author (originator) with the audience (reader, listener). Whether its marketing copy, website ...
Communication in the simplest possible way is one of the most challenging tasks I have been faced with. For a writing enthusiast like me, flowery language appealed deeply. Writing prowess, I thought, was all about impressing readers with a rich vocabulary and flooding an article with idioms. All these misconceptions ab...
Technical communication is the process of conveying information through writing, speech, and other media to a specific audience. A technical communicator has the responsibility to step into the shoes of the user who needs to read the documentation and work with the software in the course of their daily work or for spec...
My friends and relatives (those ignorant about the software industry) are curious to know how I work in a software company without being an engineer. It puzzles them no end. I patiently give them an explanation that I am a writer who documents software. Hence, I justify, the emphasis is on writing skills and not my eng...
